How It Works

Pick Up

Maruhide Marine Products

2145 W. 17th Street, Long Beach, CA, 90813

1. PRE-ORDER ONLINE

Create your own package or shop our popular bundle sets. Choose pick up at the checkout screen and pay online.

note: we don't take walk-in orders

2. WE PACK

All orders will include ice packs. Orders over $50 will include a free cooler bag or a plastic bag if under $50.

order confirmation will be e-mailed

3. PICK UP

Your order must be picked up by the latest pick up time in the chart below (normally next business day)

expand the section below for details

PLACING ORDERS, Cut-off, & PICK UP TIMES

PRE-ORDER ONLINE

• Please note we don't take walk-in orders.

• Add your items to the cart and checkout. Select Pick Up under Delivery Method. Finish the checkout process by paying for your order.

• An order confirmation will be e-mailed to you. Use the chart below to see when your order will be ready for pick up.

PICK UP BY NEXT BUSINESS DAY

• Please note we are closed on the weekends. Orders placed on the weekend will be packed on Monday.

• For same-day pick ups after our cut-off time, please call us to see if we can accommodate.

CUT-OFF & PICK UP TIMES

Orders must be placed online in advance and must be picked up before the latest pick up time below.

During the major holidays, please call us ahead for our business hours.

Order By Earliest Latest

Mon 6am

Mon 9:30am-12pm

Tues 7:30am-12pm

Tues 6am

Tues 9:30am-12pm

Wed 7:30am-12pm

Wed 6am

Wed 9:30am-12pm

Thurs 7:30am-12pm

Thurs 6am

Thurs 9:30am-12pm

Fri 7:30am-12pm

Fri 6am

Fri 9:30am-12pm

Fri 9:30am-12pm

Saturday (closed)

 

 

Sunday (closed)

 

 

DO I HAVE TO PICK UP MY ORDER BY THE NEXT DAY?

Yes. Please pick up your order on time and before the latest pick up time using the chart above.

CAN I SET A SPECIFIC PICK UP-DATE OR PLACE A SPECIAL ORDER FOR FRESH UNI AHEAD OF TIME?

No. Unfortunately, uni harvesting is influenced by bad weather and scarcity. Our website tracks live inventory and we only pack to order. Once the uni is out of stock on our website, we are sold out until the next weekly batch. Check out our website often since we typically update inventory on Sundays.

DO YOU OFFER SAME DAY PICK UPS?

Yes, if your order is placed before our 6am PST cut off time. During the major holidays, please call us for our hours.

Order By Earliest Latest

Mon 6am

Mon 9:30am-12pm

Tues 7:30am-12pm

Tues 6am

Tues 9:30am-12pm

Wed 7:30am-12pm

Wed 6am

Wed 9:30am-12pm

Wed 7:30am-12pm

Thurs 6am

Thurs 9:30am-12pm

Thurs 7:30am-12pm

Fri 6am

Fri 7:30am-12pm

Fri 7:30am-12pm

Saturday (closed)

 

 

Sunday (closed)

 

 

DO YOU PACK YOUR ODERS WITH ICE?

Orders over $50 are packed with ice packs and a free cooler bag.

 

Orders under $50 are packed with ice packs and a plastic bag. Please bring your own cooler if you're traveling for an extended period of time.

CAN SOMEONE ELSE PICK UP MY ORDER?

Yes. Please reach out to us with your order number and let us know who is picking your order up.

Overnight

CA $35, Contiguous States $45, HI & AK $60

Delivered Tues, Wed, & Thurs

1. ORDER ONLINE

Create your own package or shop our popular bundle sets. Enter your shipping address and choose overnight shipping.

order confirmation will be e-mailed

2. SHIPPED OUT

Packages are normally sent out on Mon, Tues, & Wed for next day delivery. A second e-mail with the tracking number will be sent.

tip: sign up for package notifications

3. PREPARE FOR DELIVERY

A signature isn't required for the package. Prepare for someone to receive the perishable package. Transfer to the refrigerator or freezer.

expand the section below for details

WHEN WILL MY PACKAGE ARRIVE?

All orders placed after 6am on Wednesday will be shipped out the following Monday.

We recommend you sign up for package notifications from FedEx or UPS directly in the shipping confirmation e-mail.Please have someone receive the package to transfer the perishable items into the refrigerator or freezer. We go to great lengths to ensure your packages are sent out on time and kindly ask for your help. Maruhide Marine Products will not be responsible for packages left out.

ESTIMATED ARRIVALS

Delivery times will vary, and we can't guarantee a delivery time for any order. During the holiday season, deliveries may be later than expected. Use the chart for the estimated arrival date.

After we ship out your order, you'll receive a 2nd e-mail with the tracking number (check your spam folder if you don't see it). Orders typically arrive on the next day if there are no delays. We recommend signing up for notifications from UPS or FedEx directly in the shipping e-mail.  

• Days we ship out: Mon, Tues, & Wed.

• Orders placed after the 6am cutoff on Wednesday will be shipped out the following Monday.

• Days we don't ship: Thurs, Friday, Sat, Sun, & certain holidays.

• Times are in pacific standard time (PST)

Unexpected Delays

We pack our products with insulation and ice packs to last a few days in case of an unexpected delay in transit. There may be unusual circumstances, such as severe weather, which are out of our control.

We can't guarantee a delivery time for any order. Deliveries may be as late as 8-9pm in some rural areas, especially during holidays.

In the event of a package delay, please contact us.

Cut Off Time Ships Arrives

Monday 6am

Monday

Tuesday

Tuesday 6am

Tuesday

Wednesday

Wednesday 6am

Wednesday

Thursday

Thursday

no shipments

no shipments

Friday

no shipments

no shipments

Saturday (closed)

no shipments

no shipments

Sunday (closed)

no shipments

no shipments

HOW MUCH IS SHIPPING?

We're passionate about shipping the best products at the lowest prices. We work on slim margins and give you access to ingredients usually reserved for the top restaurants. We recommend stocking up on products or splitting an order with friends to offset the shipping charge.

We offer flat rate, overnight shipping on our products. Flat-rate.

State Overnight

California

$35

Contigous States

$50

Hawaii & Alaska

$60

WHAT IS THE CUTOFF TIME FOR DELIVERY?

Orders placed before our cut-off time will be shipped out according to the schedule. All orders placed after 6am on Wednesday will be shipped out the following Monday.

After we ship out your order, you'll receive a 2nd e-mail with the tracking number (check your spam folder if you don't see it). If there are no delays, orders typically arrive the next day. We recommend signing up for notifications from UPS or FedEx directly in the shipping e-mail.  

• Days we ship out: Mon, Tues, & Wed.

• Orders placed after the 6am cutoff on Wednesday will be shipped out the following Monday.

• Days we don't ship: Thurs, Friday, Sat, Sun, & certain holidays.

• Times are in pacific standard time (PST)

Cut Off Time Ships Arrives

Monday 6am

Monday

Tuesday

Tuesday 6am

Tuesday

Wednesday

Wednesday 6am

Wednesday

Thursday

Thursday

no shipments

no shipments

Friday

no shipments

no shipments

Saturday (closed)

no shipments

no shipments

Sunday (closed)

no shipments

no shipments

CAN I ASSIGN THE DELIVERY DATE OR TIME?

No. Unfortunately, we can't guarantee a delivery date or time for any order. All orders will be shipped according to the schedule above. Please do not place an order if the schedule doesn't work for you. Fedex and UPS deliveries may be as late as 8-9pm in some rural areas, especially during holidays.

DO YOU REQUIRE A SIGNATURE ON DELIVERY?

No. Please make sure someone will be home to receive your package and transfer the perishable items to the refrigerator or freezer.

Maruhide Marine Products will not be responsible for spoiled shipments from sitting outside by the heat and stolen packages after the carrier delivers. We take great care to ship out packages on time and kindly ask you to do the same. Thank you for your help.

HOW DO I TRACK MY PACKAGE?

Delivery times will vary, and we can't guarantee a delivery time for any order. During the holiday season, deliveries may be later than expected. Use the chart for the estimated arrival date.

After we ship out your order, you'll receive a 2nd e-mail with the tracking number (check your spam folder if you don't see it). Orders typically arrive on the next day if there are no delays. We recommend signing up for notifications from UPS or FedEx directly in the shipping e-mail.  

 

Enter your tracking number directly on the shipper's website

www.ups.com

www.fedex.com

4-5 Days

$46 Flat-Rate

10% duties & taxes on orders over 16,600 Yen

1. ORDER ONLINE

Create your own package or shop our popular bundle sets. Enter your shipping address in Japan and choose shipping.

order confirmation will be e-mailed

2. SHIPPED OUT

Packages to Japan are normally sent out on Mon, Wed, & Fri. A second e-mail with the tracking number will be sent.

track your order on Yamato's website

3. PREPARE FOR DELIVERY

A signature isn't required for the package. Prepare for someone to receive the perishable package. Transfer to the refrigerator or freezer.

expand the section below for details

WHEN WILL MY PACKAGE ARRIVE?

Packages sent to Japan will go through Yamato Transport's chilled shipping. Yamoto will reach out to you directly too coordinate an estimated delivery time.

Please have someone receive the package to transfer the perishable items into the refrigerator or freezer. We go to great lengths to ensure your packages are sent out on time and kindly ask for your help. Maruhide Marine Products will not be responsible for packages left out.

• Orders to mainland Japan take about 4 days (including Saturdays & Sundays)

• Orders to other parts of Japan take about 5 days (including Saturdays & Sundays)

Unexpected Delays

Delivery times will vary, and we can't guarantee a delivery time for any order. During the holiday season, deliveries may be later than expected

There may be unusual circumstances out of control such as: severe weather, flight delays, and customs delays. In the rare event of a package delay, please contact us.

HOW MUCH IS SHIPPING?

Shipping to Japan is $46. Orders over ¥16,600 will be applicable for 10% duties and taxes

We're passionate about shipping the best products at the lowest prices. We work on slim margins and give you access to ingredients usually reserved for the top restaurants. We recommend stocking up on products or splitting an order with friends to offset the shipping charge.

DO I HAVE TO PAY DUTIES?

Orders over ¥16,600 will be applicable for 10% duties and taxes.

CAN I ASSIGN THE DELIVERY DATE OR TIME?

We can't guarantee an exact day or time your package arrives. Yamoto will reach out to your directly to schedule your home delivery. You should be able to choose between morning or night delivery.

DO YOU REQUIRE A SIGNATURE ON DELIVERY?

No. Please make sure someone will be home to receive your package and transfer the perishable items to the refrigerator or freezer.

Maruhide Marine Products will not be responsible for spoiled shipments from sitting outside by the heat and stolen packages after the carrier delivers. We take great care to ship out packages on time and kindly ask you to do the same. Thank you for your help.

HOW DO I TRACK MY PACKAGE?

Enter your tracking number directly on the shipper's website

www.yamatoamerica.com

FAQ

Products & Stock

WHEN DO YOU RESTOCK FRESH UNI?

We typically update our fresh uni inventory on Sundays.

We supply many restaurants, smaller uni distributors, and chefs. Uni harvesting is influenced by bad weather, and we may experience a uni shortage due to high demand. We have meticulous standards for quality - 1000lb of sea urchin will only yield about 5 wooden trays of Premium Uni.

Please check back weekly to order when we have fresh uni. Alternatively, you can always purchase our popular frozen Uni Shutou.

what's the difference between fresh uni & uni shutou

Both products start with high-quality fresh sea urchin (uni) from Santa Barbara.

Uni translates to sea urchin in Japanese. Though typically called sea urchin roe, uni is actually the gonad that produces roe. There are five long strips of uni within the sea urchin. Uni normally has an orange or yellow color and there are many types of species.

Fresh Uni is cracked, packed, and shipped to order. Ships at a refrigerated temperature (not frozen) and must be consumed quickly.

Uni Shutou uses fresh uni and is marinated in a kelp-based soy sauce. Shutou is a delicious frozen uni product with a long shelf life.

what type of sea urchin do you use?

We use wild red sea urchin from Santa Barbara, California, also known as Aka-Uni in Japanese. Red sea urchins in North America are large in size and sweeter, relative to the Japanese Bafun Uni. Fresh red sea urchin (uni) typically turns non-uni lovers into enthusiasts.

how long is the guaranteed date?

Fresh uni is best by 1 week from the ship date (if kept refrigerated).

Frozen products should be consumed within 1 week if transferred to the refrigerator. Uni Shutou lasts about 3 months if kept frozen.

Please follow food-safe handling when storing, preparing, and consuming our products.

Can I keep fresh uni in the freezer?

No. Once fresh uni is frozen and thawed, the flesh may become mushy.

where does maruhide get their products from?

We make almost all of our own products since we are a direct factory processor. Other products will be sourced by our in-house masters who scour the world for the best ingredients.

Return Policy

What's your return policy?

If you’re dissatisfied with a fresh seafood item, please e-mail us within 48 hours of delivery to request a refund. Please include a detailed description of the problem, photos, and videos, if possible. Be advised that our offices are closed on weekends. We typically respond to customer service inquiries by the next available business day.

Although we ship priority to arrive the next day, weather events or transit delays may be out of our control. For this reason, we send our fresh and frozen products in insulated packaging with gel ice to withstand 24-48 hours in transit (depending on the final destination). Sometimes products that were purchased frozen do not arrive solidly frozen. If they are cold to the touch, slightly thawed, sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value. We will review your request and aim to make you happy.

FedEx, UPS, and Maruhide Marine Products, Inc. assume no liability for loss, damage, delay, misdelivery, or non-delivery due to causes beyond either party’s reasonable control (aka “Acts of God”).

What should I do if my package is delayed?

In the rare case of a delay outside of our control, please reach out to us immediately.

Can I Get MY PICK UP ORDER REFUNDED?

Unfortunately, all sales are final on our pick up orders. We pack each order for you and our team works hard to make sure each order is packed correctly. We crack fresh uni to order and don't take returns to make sure the uni is fresh for all of our customers.

Shipping & Pick Ups

I HAVE A QUESTION ABOUT SHIPPING OR PICK UPS

Almost all of your questions can be answered in our pick up and shipping section above. Please reach out to us with questions if you don't find an answer. We would love to help you.

HOW DO YOUR PACKAGES COME and is shipping perishables safe?

Our shipping orders come in a box packed with insulation and ice. We're experts in shipping and trusted by the top restaurants nationwide.

Maruhide

are you the same company as www.maruhide.us?

Yes, our old website is www.maruhide.us

All new orders will be placed here on our new website at www.maruhideusa.com

We are still the same Maruhide Marine Products company under new management.