Yes. Please pick up your order on time and before the latest pick up time using the chart above.
Holiday Order Cutoffs
We encourage customers to order early to avoid the rush
How can we help?
most questions can be answered in our FAQ below
- Pickup
- U.S. Shipping
- Japan Shipping
Pick up by next business day*
All orders are automatically packed based on the schedule below, and you must pick up the order by the latest pickup time. We can’t take pre-orders or change your pickup to a future date. Please note we're closed on Sat & Sun.
| cutoff | earliest | latest |
Mon 6am | Mon 9:30am-12pm | Tues 7:30am-12pm |
Tues 6am | Tues 9:30am-12pm | Wed 7:30am-12pm |
Wed 6am | Wed 9:30am-12pm | Thurs 7:30am-12pm |
Thurs 6am | Thurs 9:30am-12pm | Fri 7:30am-12pm |
Fri 6am | Fri 9:30am-12pm | Fri 9:30am-12pm |
DETAILS & FAQ
Do I HAVE TO PICK UP MY ORDER BY THE LATEST PICK UP DATE?
CAN I SET A SPECIFIC PICK UP-DATE OR PLACE A SPECIAL ORDER FOR FRESH UNI AHEAD OF TIME?
No. Unfortunately, uni harvesting is influenced by bad weather and scarcity. Our website tracks live inventory and we only pack to order. Once the uni is out of stock on our website, we are sold out until the next weekly batch. Check out our website often since we typically update inventory on Sundays.
DO YOU OFFER SAME DAY PICK UPS?
Yes, if your order is placed before our 6am PST cut off time. During the major holidays, please call us for our hours.
DO YOU PACK YOUR ODERS WITH ICE?
Orders over $50 are packed with ice packs and a free cooler bag.
Orders under $50 are packed with ice packs and a plastic bag. Please bring your own cooler if you're traveling for an extended period of time.
CAN SOMEONE ELSE PICK UP MY ORDER?
Yes. Please reach out to us with your order number and let us know who is picking your order up.
QUESTIONS?
Ships overnight by next business day*
All orders are automatically packed based on the schedule below. We can’t take pre-orders or change your delivery to a future date. Please arrange for someone to receive your perishable package.
| cutoff | ships | arrives |
Monday 6am | Monday | Tuesday |
Tuesday 6am | Tuesday | Wednesday |
Wednesday 6am | Wednesday | Thursday |
Thursday 6am | Thursday | Friday |
Friday | no | no |
DETAILS & FAQ
ORDER CUT-OFF TIMES & WHEN WILL MY PACKAGE ARRIVE?
Orders placed before our cut-off time will be shipped out according to the schedule. All orders placed after 6am on Thursday will be shipped out the following Monday.
After we ship out your order, you'll receive a 2nd e-mail with the tracking number (check your spam folder if you don't see it). If there are no delays, orders typically arrive the next day. We recommend you sign up for package notifications from FedEx or UPS directly in the shipping confirmation e-mail. Please have someone receive the package to transfer the perishable items into the refrigerator or freezer. We go to great lengths to ensure your packages are sent out on time and kindly ask for your help. Maruhide Marine Products will not be responsible for packages left out.
• Days we ship out: Mon, Tues, Wed, & Thurs
• Orders placed after the 6am cutoff on Thursday will be shipped out the following Monday.
• Days we don't ship: Friday, Sat, Sun, & certain holidays.
• Times are in pacific standard time (PST)
Unexpected Delays
We pack our products with insulation and ice packs to last a few days in case of an unexpected delay in transit. There may be unusual circumstances, such as severe weather, which are out of our control.
We can't guarantee a delivery time for any order. Deliveries may be as late as 8-9pm in some rural areas, especially during holidays.
In the event of a package delay, please contact us.
| Cut Off Time | Ships | Arrives |
| Monday 6am | Monday | Tuesday |
| Tuesday 6am | Tuesday | Wednesday |
| Wednesday 6am | Wednesday | Thursday |
| Thursday 6am | Thursday | Friday |
| Friday | no shipments | no shipments |
| Saturday (closed) | no shipments | no shipments |
| Sunday (closed) | no shipments | no shipments |
HOW MUCH IS SHIPPING?
We're passionate about shipping the best products at the lowest prices. We work on slim margins and give you access to ingredients usually reserved for the top restaurants. We recommend stocking up on products or splitting an order with friends to offset the shipping charge.
We offer flat rate, overnight shipping on our products. Flat-rate.
| State | Overnight |
| California | $35 |
| Contiguous States | $50 |
| Hawaii & Alaska | $60 |
CAN I ASSIGN THE DELIVERY DATE OR TIME?
No. Unfortunately, we can't guarantee a delivery date or time for any order. All orders will be shipped according to the schedule above. Please do not place an order if the schedule doesn't work for you. Fedex and UPS deliveries may be as late as 8-9pm in some rural areas, especially during holidays.
DO YOU REQUIRE A SIGNATURE ON DELIVERY?
No. Please make sure someone will be home to receive your package and transfer the perishable items to the refrigerator or freezer.
Maruhide Marine Products will not be responsible for spoiled shipments from sitting outside by the heat and stolen packages after the carrier delivers. We take great care to ship out packages on time and kindly ask you to do the same. Thank you for your help.
HOW DO I TRACK MY PACKAGE?
Delivery times will vary, and we can't guarantee a delivery time for any order. During the holiday season, deliveries may be later than expected. Use the chart for the estimated arrival date.
After we ship out your order, you'll receive a 2nd e-mail with the tracking number (check your spam folder if you don't see it). Orders typically arrive on the next day if there are no delays. We recommend signing up for notifications from UPS or FedEx directly in the shipping e-mail.
Enter your tracking number directly on the shipper's website
Estimated 4-5 days
We ship packages to Japan on Mondays, Wednesdays, and Fridays. Packages take 4-5 days to arrive after we ship out, and Yamato will contact you directly to coordinate a date. We can’t take pre-orders or change your delivery date. Please arrange for someone to receive your perishable package.
DETAILS & FAQ
WHEN WILL MY PACKAGE ARRIVE?
Yamoto Transport will reach out to you directly too coordinate an estimated delivery time. Please have someone receive the package to transfer the perishable items into the refrigerator or freezer.
We go to great lengths to ensure your packages are sent out on time and kindly ask for your help. Maruhide Marine Products will not be responsible for packages left out.
• Orders to mainland Japan take about 4 days (including Saturdays & Sundays)
• Orders to other parts of Japan take about 5 days (including Saturdays & Sundays)
Unexepcted Delays
• Delivery times will vary, and we can't guarantee a delivery time for any order. During the holiday season, deliveries may be later than expected
• There may be unusual circumstances out of control such as: severe weather, flight delays, and customs delays. In the rare event of a package delay, please contact us.
HOW MUCH IS SHIPPING?
Shipping to Japan is $55 + 14% duties & taxes (automatically calculated at checkout).
We're passionate about shipping the best products at the lowest prices. We work on slim margins and give you access to ingredients usually reserved for the top restaurants. We recommend stocking up on products or splitting an order with friends to offset the shipping charge.
DO I HAVE TO PAY DUTIES?
Yes, all applicable orders to Japan will incur duties and taxes.
CAN I ASSIGN THE DELIVERY DATE OR TIME?
We can't guarantee an exact day or time your package arrives. Yamoto will reach out to your directly to schedule your home delivery. You should be able to choose between morning or night delivery.
DO YOU REQUIRE A SIGNATURE ON DELIVERY?
No. Please make sure someone will be home to receive your package and transfer the perishable items to the refrigerator or freezer.
Maruhide Marine Products will not be responsible for spoiled shipments from sitting outside by the heat and stolen packages after the carrier delivers. We take great care to ship out packages on time and kindly ask you to do the same. Thank you for your help.
HOW DO I TRACK MY PACKAGE?
Enter your tracking number directly on the shipper's website
FAQ
Products & Stock
WHEN DO YOU RESTOCK FRESH UNI?
We typically update our fresh uni inventory on Sundays.
We supply many restaurants, smaller uni distributors, and chefs. Uni harvesting is influenced by bad weather, and we may experience a uni shortage due to high demand. We have meticulous standards for quality - 1000lb of sea urchin will only yield about 5 wooden trays of Premium Uni.
Please check back weekly to order when we have fresh uni. Alternatively, you can always purchase our popular frozen Uni Shutou.
what's the difference between fresh uni & uni shutou
Both products start with high-quality fresh sea urchin (uni) from Santa Barbara.
Uni translates to sea urchin in Japanese. Though typically called sea urchin roe, uni is actually the gonad that produces roe. There are five long strips of uni within the sea urchin. Uni normally has an orange or yellow color and there are many types of species.
Fresh Uni is cracked, packed, and shipped to order. Ships at a refrigerated temperature (not frozen) and must be consumed quickly.
Uni Shutou uses fresh uni and is marinated in a kelp-based soy sauce. Shutou is a delicious frozen uni product with a long shelf life.
what type of sea urchin do you use?
We use wild red sea urchin from Santa Barbara, California, also known as Aka-Uni in Japanese. Red sea urchins in North America are large in size and sweeter, relative to the Japanese Bafun Uni. Fresh red sea urchin (uni) typically turns non-uni lovers into enthusiasts.
how long is the guaranteed date?
Fresh uni is best by 1 week from the ship date (if kept refrigerated).
Frozen products should be consumed within 1 week if transferred to the refrigerator. Uni Shutou lasts about 3 months if kept frozen.
Please follow food-safe handling when storing, preparing, and consuming our products.
Can I keep fresh uni in the freezer?
No. Once fresh uni is frozen and thawed, the flesh may become mushy.
where does maruhide get their products from?
We make almost all of our own products since we are a direct factory processor. Other products will be sourced by our in-house masters who scour the world for the best ingredients.
Return Policy
What's your return policy?
If you’re dissatisfied with a fresh seafood item, please e-mail us within 48 hours of delivery. Please include a detailed description of the problem, photos, and videos, if possible. Be advised that our offices are closed on weekends. We will respond to customer service inquiries Monday through Friday, by the next available business day.
Although we ship priority to arrive the next day, weather events or transit delays may be out of our control. For this reason, we send our fresh and frozen products in insulated packaging with gel ice to withstand 24-48 hours in transit (depending on the final destination).
If products purchased frozen arrive cold to the touch or slightly thawed, sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value. Please place order immediately into refrigeration. Usually, the back of the refrigerator is ideal.
FedEx, UPS, and Maruhide Marine Products, Inc. assume no liability for loss, damage, delay, misdelivery, or non-delivery due to causes beyond either party’s reasonable control (aka “Acts of God”).
What should I do if my package is delayed?
In the rare case of a delay outside of our control, please reach out to us immediately.
Can I Get MY PICK UP ORDER REFUNDED?
Unfortunately, all sales are final on our pick up orders. We pack each order for you and our team works hard to make sure each order is packed correctly. We crack fresh uni to order and don't take returns to make sure the uni is fresh for all of our customers.
Shipping & Pick Ups
I HAVE A QUESTION ABOUT SHIPPING OR PICK UPS
Almost all of your questions can be answered in our pick up and shipping section above. Please reach out to us with questions if you don't find an answer. We would love to help you.
HOW DO YOUR PACKAGES COME and is shipping perishables safe?
Our shipping orders come in a box packed with insulation and ice. We're experts in shipping and trusted by the top restaurants nationwide.
Maruhide
are you the same company as www.maruhide.us?
Yes, our old website is www.maruhide.us
All new orders will be placed here on our new website at www.maruhideusa.com
We are still the same Maruhide Marine Products company under new management.